Start with the three core courses in the subject area of telephone sales.
The Sales Process
Learn to define a set process from identifying prospects to the close. This course will show you how to maintain control of calls while moving prospects through each step of your process. Lastly, we will cover the after sales opportunity to build relationships and upsell, plus asking for referrals.
Product, Price, Promotion
This course covers looking at the product or service that you sell through the eye's of the customer. How you present the product matters. We will cover building value equal or greater than the asking price. Lastly, we will discuss product promotion with emotion that builds excitement.
Overcome Objections
This course covers the human factor in the sale. We will discuss building rapport resulting in trust. How to turn an objection into a conversation. Lastly, we will discuss the use of technology as a means to align your business, the products and services, and lastly, your promotion to that of your prospect.
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